Meet the people who make it possible
Leadership Team
Michael Flodin
Chief Executive Officer
Michael is the Co-Founder and Chief Executive Officer of Quantum CXS. A recognized transformation leader, Mike has spent more than three decades helping organizations accelerate growth, improve profitability, and modernize operations through technology, automation, and innovative customer engagement strategies. He has led global organizations ranging from startups to enterprises with more than 155,000 employees worldwide.
At Quantum CXS, Mike is bringing together world-class operators, advanced technology, and AI-powered solutions to help organizations create better customer experiences, more efficient operations, and sustainable competitive advantage.
Scott Kendall
Co-Founder & Chief Financial Officer
Scott is the Co-Founder and Chief Financial Officer of Quantum CXS. A seasoned financial executive with more than 25 years of experience, Scott brings extensive expertise in financial management, strategic planning, accounting, auditing, mergers and acquisitions, and business analysis. He has a proven track record of building financial frameworks that support growth, improve operational performance, and enable informed decision-making.
At Quantum CXS, Scott oversees financial strategy, governance, and business operations, ensuring the company is positioned for sustainable growth and long-term success. His ability to simplify complex financial challenges and develop innovative solutions helps drive organizational agility and strategic execution.
Jaimie Bean
Co-Founder & Chief Technology Officer
Jaimie is the Co-Founder and Chief Technology Officer of Quantum CXS. She brings a strategic vision for technology innovation and a passion for building scalable, resilient solutions that enable business transformation. Throughout her career, Jaimie has helped organizations modernize technology ecosystems, accelerate digital initiatives, and align technology investments with long-term business objectives.
At Quantum CXS, Jaimie leads technology strategy, platform development, and innovation initiatives, leveraging emerging technologies and AI-driven solutions to create meaningful business value. Known for her collaborative leadership style, she excels at translating complex technical concepts into practical solutions that drive growth, efficiency, and exceptional customer experiences.
Tess Nash
Co-Founder & Chief Accounting Officer
Tess is the Co-Founder and Chief Accounting Officer of Quantum CXS. With more than 25 years of experience in corporate finance, accounting, strategic planning, and operational leadership, Tess has built a reputation for strengthening financial performance and creating scalable processes that support organizational growth. Her expertise includes financial reporting, treasury management, budgeting, forecasting, systems implementation, and process improvement.
At Quantum CXS, Tess leads accounting operations and financial stewardship, ensuring the integrity, transparency, and effectiveness of the company's financial processes. Her leadership helps create the strong financial foundation necessary to support innovation, growth, and long-term client success.
Jenn Anderson
Chief Client Officer
Jenn is the Chief Client Officer of Quantum CXS. She is responsible for leading the Global Client Strategy. A passionate advocate for the "voice of the customer," Jenn brings over 25 years of success in developing strategy and driving transformation for customers, while nurturing meaningful partnerships with clients.